Drop Us A Line
1 hour 50 minutes ago
Liz Brazee I used to think TD Bank was cared about their Customer's until my fiancees account got hacked and now they are saying he gave his username and password to the people who hacked his account and now when his retirement/pension check went into that account they won't put into his new account because they said "it's his fault his account got hacked" and they are applying his retirement/pension check to the fraud account so now he has no money to pay his bills,they should be very proud of themselves not good banking policies.
7 hours 43 minutes ago
Dear TD Bank,
The Following statements are not quite to be understood as a complaint, rater the idea of Customer to Service.
I like many of your other Customers receive Disability Benefits Direct Deposit.
Please understand In my past I too have worked Customer Service.
And If I were to remove my accounts from your Bank itself, I would be with out funds for a while, which is even more of a hardship than I can bear.
In this reality I know I am at the mercy of your Customer Service Representatives in their hard works and or Frankfurt Theory Of The Lazy.
In this respect I have written your Live Chat line numerous times to reinstate my account to be able to remove funds I know are there.
Yesterday, I was told by computer prompt that I would have to wait two days (the whole weekend) until my Identification had been verified to be able to get into my account.
This Morning as of twenty minutes ago, in getting into my account for the first time in 24 hours, the prompt relayed that I had tried to often to enter the account and denied my access.
i ask one thing, as an Honorably Discharged Decorated Air Force Law Enforcement Specialist, please just don't lie about the rules anymore.
Either tell me no because your employees refuse to work or let me know what i have done to you to make this happen.
Michael P. Ryan
Hello Michael, First we would like to say thank you for your service. We are very sorry to hear this, and would like to escalate this concern to a member of our leadership. We ask you Private Message us your phone number. (no account numbers please) - Sandy
7 hours 37 minutes ago
As I was given a two day wait until my finances would be available in my checking account. as o yesterday, and today is the second day, I would think the finances in my account would be there tomorrow, That is unless youi are going rto use the equation of finance To Wit; Money doesn't exist on the week end. Please let me know if you intend to make me wait yert two moe "working Days". Sincerely Mike P Ryan
2 hours 23 minutes ago
16 hours 36 minutes ago
On 4/10/2017 I went to deposit 400.00 in the ATM machine at the west deptford NJ and it spit out 60.00 and kept the remaining amount of 340.00, I did not get a receipt and it kept my card. I went directly in to speak with the manager who said We would receive the 340.00 with in 3 or 4 days. We spoke several times with her and customer service and promises serval times it would post to the account. I am now in a negative balance due to all the bills that have come out. I am and will go to the better business bureau to report. 10 year solid customer... thank you!!
We're sorry for any inconvenience you've experienced John and would like to learn more about you concerns. Please send us a private message with more details (no account numbers). Thank you. –Denise
10 hours 17 minutes ago
I used to think TD Bank was cared about their Customer's until my fiancees account got hacked and now they are saying he gave his username and password to the people who hacked his account and now when his retirement/pension check went into that account they won't put into his new account because they said "it's his fault his account got hacked" and they are applying his retirement/pension check to the fraud account so now he has no money to pay his bills,they should be very proud of themselves not good banking policies.
1 hour 54 minutes ago
23 hours 29 minutes ago
I LOVED TD Bank until yesterday. I had the worse experience with Customer Service on the phone - Keisha and Rachel. I flew from NJ to Denver on my way to Colorado Springs to see my mom who was diagnosed with Small-Cell Lung Cancer. She was in the hospital and not doing well. Due to the snow storm, I became stranded in Denver. Decided to rent a car one way to drive to Colorado Springs. Since it was a one way trip, Hertz required holding $200 on my TD Bank credit card. The cost of the rental was $57. I only had $200 available credit on my card and was declined so I immediately transferred $300 from my TD checking account to my credit card. Still declined. Called CS to see if they would expedite my payment or approve a one-time over draft charge of $57. They refused to help me. I calming explained the situation but began crying after about an hour. All they said was "sorry about your situation but there is nothing we can do. Hope you have a nice day." WHAT?! Keisha was extremely rude. I will be closing my accounts and letting everyone know how I was treated during one of the most difficult times in my life. Please stop saying that you care for your customers. I will be posting my experience to every social media channel. And by the way, I called Capital One. I had $200 available credit with them as well. I transferred $200 from my TD checking account to Capital One. I called their Customer Service. The rep Darren promised to do whatever he could. He called TD to verify I had the funds in my account then processed the payment IMMEDIATELY. Why couldn't TD do this for me? TD lost a customer while Capital One gained one for life.
1 day 6 hours ago
When are you going to put a TD Bank in SW Florida? Port Charlotte, Venice, Sarasota....