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12 minutes 31 seconds ago
I fully understand why your APP only has a 2 star rating. 👎👎👎👎
1 hour 10 minutes ago
How can you consider your company to be "Human" friendly when you've "retired" all the coin counters and now expect your customers to roll their coins before they can be deposited? I am a mom of two boys, I don't have time to roll change, and like most "humans" I look for convenience when doing business with a bank. How can we resolve this problem?
22 hours 3 minutes ago
I messaged TD regarding a potentially fraudulent email and 1-800 phone number, whoever is managing your FB Messenger page read it and hasn't replied. Does professionalism mean anything to TD?
1 day 4 hours ago
I have been on the phone for 18:05 now, have talked to two people. Had the first agent; give me attitude, talk over me twice and instead of trying to de-escalate the situation at hand (seeing that I am irrate, over no action on your part) she said some smart remark about how my check would be available on Wednesday, as if she was reprimanding me for the call that she obviously didn't like. Now I'm on the phone with supervisor Nancy who again is trying to school me and not take action. I had to ask her three times to call the branch where I made the deposit and get some action. Don't you empower your employees to a certain extent??? We don't want explanations as to why,you take action and fix it! This isn't the first time I get horrible service from your reps. First time was Palmera the "MANAGER" for East Providence, RI; when I asked for her name to make a complaint; she asked her teller to take my name too. What was she planning on doing? Giving a complaint about me? Was she going to close my account against my will? What type of attitude is that against a CUSTOMER!?
You need to retrain your call center employees, and that includes your supervisor Nancy. Who I literally told twice: "I already said that, but your not actively listening." Please feel free to review the call and count how many times I asked for the same things, how many times I got cut off, and even the deep breaths heard from your employees.
I will make sure to close this account and, take my business account to another bank, that I am very sure will offer me not only good service, but will actually be a "convenient bank" for my personal and business needs.